Shipping policy
Who We Are
TALLS ("we," "us," or "our") operates the website https://gettalls.store/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
- Free Shipping: We offer free shipping on all orders.
Shipping Range
- Delivery Area: We currently ship within the United States, United Kingdom, Canada, and Australia.
- Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Cut-off Time: Orders placed before 22:00 (GMT+00:00) Western European Time will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
- Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.
Shipping Process
- Courier Services: We use reliable carriers such as DHL and FedEx for our shipments.
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
- Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
- Returns Policy: For detailed return instructions, please refer to our Refund Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
- Email: info@gettalls.store
- Phone: +1 587 407 2057
- Address: RUA 5 DE OUTUBRO N 2 MANSÃO DO PASSEIO CW 01, Alcácer do Sal, PT-15 7580-128, Portugal
Hours: Monday - Friday: 8 AM - 5 PM